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About Us
This web site is owned and operated by Yarn Loft who are completely dedicated to your total satisfaction. If you have any feedback, please use the contact page.

Making a Purchase
Making a purchase is simple. Just browse our store, and add any items that you wish to buy into the shopping cart. We strongly recommend that you purchase enough yarn to finish a project. Whilst we hold a large stock of current goods it is may be necessary to order a particular shade of yarn for an order to ensure the same batch/dye lot. If this is the case we will inform you of this and give you a new estimated Delivery Schedule.

Also it should be noted that occasionally yarn or other items are discontinued by the manufacturer without notice to the retailer. Yarn Loft does not take any responsibility for this but will notify the customer of this situation as soon as possible with the option to select a new product or request a full refund according to the Terms & Conditions for Cancellations, Exchanges and Refunds.

After you have finished your selection, click on 'paypal' and you will be asked for a few details that we need to complete your order. We accept payments via 'paypal' which is secure and accepts all major credit/debit cards. Please ensure that the correct delivery address is entered. Yarn Loft does not accept responsibility for orders delivered to incorrect address provided by the customer.

Shipping and Handling    Back to Top
Purchases above £30 are free of Royal Mail 2nd class postage and packing in UK (not including Channel Islands). Purchases under £30 will still be sent by 2nd Class and are subject to postage & packing charges of £2.95.

Making a Purchase outside of the UK    Back to Top
Yarnloft accepts orders from all countries outside of the UK. Please email us your yarn requirements and delivery address.

When orders are received from outside of UK, we will email the customer separately with accurate Shipping charges. A PayPal invoice will be issued for any additional shipping charges. Orders will be dispatched upon settlement of any additional Shipping charges.



Delivery Schedule    Back to Top
Subject to your payment being received, orders are despatched within 5 to 7 working days. When items are not in stock, you will be contacted by Yarn Loft to confirm whether you still wish to proceed with the order. You will not be charged any extra delivery costs, if items ordered are delivered separately within the UK (not including Channel Islands). All other orders to EU countries and overseas the above Shipping and Handling charges will apply to complete and part fulfilled orders.

All orders are despatched using Royal Mail 2nd Class service. Orders within UK should arrive 2 to 3 days from being despatched. Orders from outside the UK are despatched using Airmail Small Packets service. Delivery to EU countries should arrive within 3 days of despatch. Delivery to the rest of the world should arrive within 5 days of despatch.


Damaged or Faulty Goods    Back to Top
If you should receive goods damaged in the post, please notify us within 7 days and we will replace the order as soon as the damaged goods are returned to us, as per our policy in Cancellation, Exchanges and Returns.

Cancellation, Exchanges and Returns    Back to Top
You have the right to return an order within 14 days of receipt of goods. If you wish to return your purchase, you should contact Yarn Loft. We will refund payment within 7 days of receipt of the goods by Yarn Loft, provided they are returned in an unused, unopened and in saleable condition.

When returning goods, please ensure they are carefully wrapped, to prevent damage in transit and enclose your name and address, a copy of your order/invoice. We advise you to return goods via recorded delivery, registered post or by courier. Proof of postage will not be accepted as proof of delivery. Costs of returning goods will be borne by the customer. We cannot accept liability for returned goods lost or damaged during transit.

Your rights to return goods are set out in the EU Distance Selling Directive.



Disclaimer
Whilst every effort is made in the preparation of images in this site, no responsibility can be taken for the colour display settings on viewers' computer screens.

Privacy Policy    Back to Top
Yarn Loft does not disclose your personal information. We share only relevant data with agents such as credit card clearing service agents or credit research agencies so that order details are processed as part of the order fulfilment.

Cookies

This site uses some unobtrusive cookies to store information on your computer. Some cookies on this site are essential, and the site won't work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links. We also use some non-essential cookies to anonymously track visitors or enhance your experience of the site. If you're not happy with this, we won't set these cookies but some nice features of the site may be unavailable.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

By using our site you accept the terms of our Privacy Policy.




None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.



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