Privacy Policy

At Yarn Loft we take your privacy seriously, although we have included legal wording below regarding our policy (as we are obliged to do so by law), please rest assured that we never have, or ever will share our customer information with any third parties. We will communicate with you regarding orders or enquiries and we have a mailing list for marketing information. You will only be added to this at your request and you are free to unsubscribe at any time.

Privacy policy

Introduction

1.1 We are committed to safeguarding the privacy of our website visitors www.cathyr.sg-host.com and service users.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications via signing up to our mail-chimp mailing list with only your email address. You are free to change your marketing preferences at any time by simply unsubscribing.

1.5 In this policy, “we”, “us” and “our” refer to Yarn Loft. For more information about us, see Section 13.

Credit

2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).

How we use your personal data

3.1 In this Section 3 we have set out:

(a) the general categories of personal data that we may process;

(b) the purposes for which we may process personal data; and

3.2 We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is google-analytics.com. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent.

3.3 We may process your account data (“account data”). The account data may include your name and email and delivery address. The source of the account data is you from the information that you have provided to us when you have placed an order for goods or services. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract by providing goods and services.

3.4 Not used

3.5 We may process your personal data that are provided in the course of the use of our services (“service data”). The service data may include order and delivery details. The source of the service data is you. The service data may be processed for providing our services to you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.6 We may process information that you post for publication on our website or through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.7 We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

3.8 We may process information relating to our customer relationships, including customer contact information (“customer relationship data”). The customer relationship data may include your name, your contact details, and information contained in communications between us and you. The source of the customer relationship data is you. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent.

3.9 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

3.10 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

3.11 We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

3.12 We may process enquiry data from you. This data may include unsolicited requests for goods or services provided by us. The source of this data is you via a variety of platforms including our website, FaceBook, Instagram, Twitter, G Mail, and any other electronic means. This data may be processed for legitimate interests. The legal basis for this processing is for the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.13 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.14 Not Used

3.15 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.16 Not used.

Providing your personal data to others

4.1 Not used

4.2 Not used

4.3 Not used

4.4 Financial transactions relating to our website and services are OR handled by our payment services providers PayPal (website and card machine in shop). We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at PayPal, https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

4.5 Not Used, we never share your data with third parties.

4.6 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

International transfers of your personal data

5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

You can find information about the the data providers privacy policies and practices at the following links:

Facebook: https://www.facebook.com/about/privacy/update?ref=old_policy

Instagram: https://help.instagram.com/519522125107875

Twitter: https://twitter.com/en/privacy

G Mail: https://policies.google.com/privacy/update

MailChimp: https://mailchimp.com/legal/privacy/

5.2 Not Used

5.3 The hosting facilities for our website are situated in the UK.

5.4 Not Used

5.5 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

Retaining and deleting personal data

6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3 We will retain your personal data as follows:

(a) Order information will be retained for a minimum period of 1 year following order date and for a maximum period of 3 years following date of order.

6.4 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Amendments

7.1 We may update this policy from time to time by publishing a new version on our website.

7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3 We may notify you of any significant changes to this policy by email.

Your rights

8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

8.2 Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

8.10 To the extent that the legal basis for our processing of your personal data is:

(a) consent; or

(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for the UK region.

8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

8.13 You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 8.

About cookies

9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

10.1 We use cookies for the following purposes:

(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website (cookies used for this purpose are: _utm.gif);

(b) not used;

(d) not used;

(e) not used;

(f) analysis – we use cookies to help us to analyse the use and performance of our website and services (cookies used for this purpose are: _utmz; _ga; _gat; and _gid.

(g) not used

Cookies used by our service providers

11.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

11.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/. The relevant cookies are: _utm.gif; _utma; _utmb; _utmc; _utmt; _utmz; _ga; _gat; _gid; collect.

11.3 Not Used

11.4 Not Used

Managing cookies

12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

12.2 Blocking all cookies will have a negative impact upon the usability of many websites.

12.3 If you block cookies, you will not be able to use all the features on our website.

Our details

13.1 This website is owned and operated by Yarn Loft, Nottingham.

13.2 Not used

13.3 Our principal place of business is at 118 Hucknall Road, Nottingham, NG5 1AD.

13.4 You can contact us:

(a) by post, to the postal address given above;

(b) using our website contact form;

(d) by email, using the email address published on our website from time to time.

Data protection officer

14.1 Our data protection officer’s contact details are: Dr D Hooi.

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Yarn Loft Website Privacy Policy
Last updated: 20-07-2021

Introduction

Yarn Loft takes your privacy very seriously. This privacy policy has been prepared in line with the EU’s General Data Protection Regulation (GDPR) which took effect on 25 May 2018. The GDPR promotes fairness and transparency for all individuals in respect of their personal data. This privacy policy applies to all data we process, and by using the Yarn Loft website you consent to our collection and use of such data. If you would like to get in touch about anything in this policy or about your personal data then please contact us at yarnloft@gmail.com

Yarn Loft values your privacy and cares about the way in which your personal information is treated.

This policy describes:

what personal information we collect about you
how we obtain your personal information
how we use your personal information
on what basis we use your personal information
how long we keep your personal information
who we share your personal information with
how we protect your personal information
which countries we transfer your personal information to
your rights regarding your personal information

Please see below for more information on each of these areas.

See ‘Data controllers’ below for more information on the entities that control and process personal data for the Yarn Loft website.

What personal information do we collect about you?

We may collect personal information from you in the course of our business, including through your use of our website, when you contact or request information from us, when you engage our services.

The personal information that we receive includes:

Basic information, such as your first name and email address. We retain only the basic information required for any given business purposes. But no personal data will be sold to a third party.

Information will, of course be gathered during verbal or email contact. But it will not be used for marketing purposes by Yarn Loft or be sold or shared with third parties for financial gain.

Financial information, such as payment-related information, related to financial transactions, but not credit or debit card numbers or account numbers or sort codes.

Technical information, such as information from your visits to our website or applications or in relation to materials and communications we send to you electronically.

Any other information relating to you which you may provide to us.

How we obtain your personal information

We collect information from you as part of our business acceptance processes and about you and others as necessary in the course of providing website and branding design services.

We collect your personal information while monitoring our technology tools and services, including our websites and email communications sent to and from Yarn Loft.

We gather information about you when you provide it to us, or interact with us directly, for instance engaging with our staff or registering on one of our digital platforms or applications.

We may collect or receive information about you from other sources, such as keeping the contact details we already hold for you accurate and up to date using publicly available sources.

How we use your personal information

Yarn Loft collects and processes personal information about you in a number of ways, including through your use of our website and in the provision of services by us. We use that information:

To provide and improve this website, including auditing and monitoring its use (cookies)

To provide and improve our services to you, including handling the personal information of others (google analytics/search console)

To provide information requested by you (when you ask for it)

To promote our services, including sending offers and updates, publications and details of events (only when you have specifically requested it).

To fulfil our legal, regulatory and risk management obligations, including establishing, exercising or defending legal claims

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards.

We only provide articles and information. We never ask for credit card numbers.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems,and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider (Paypal) and are not stored or processed on our servers.

You can view the Paypal Privacy statement here

Use of Yarn Loft website

A number of facilities on our website invite you to provide us with personal information, such as the contact page section of our website, the Newsletter Subscribe facility and on E-commerce Cart and Checkout Pages (when purchasing product/s). The purpose of these facilities is apparent at the point that you provide your personal information and we only use that information for those purposes.

Our website uses Google Analytics, a web-based analytics tool that tracks and reports on the manner in which the website is used to help us to improve it. Google Analytics does this by placing small text files called ‘cookies’ on your device. The information that the cookies collect, such as the number of visitors to the site, the pages visited and the length of time spent on the site, is aggregated and therefore anonymous. Please also see ‘Marketing and other emails’ below.

You may refuse the use of cookies or withdraw your consent at any time by selecting the appropriate settings on your browser but please note that this may affect your use and experience of our website. By continuing to use our website without changing your privacy settings, you are agreeing to our use of cookies. To find out more about cookies, including how to manage and delete them, visit www.allaboutcookies.org.

If you’d like to know more about the cookies used by Google Analytics, click here.

We retain Google Analytics data for 26 months. After 26 months the data is deleted.

Marketing and other emails

We operate an email mailing list program, used to inform subscribers about blog post updates we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all Mailchimp lists). The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.

You can view Mailchimps Privacy Policy here

External website links & third-parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should, therefore, note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

On what basis we use your personal information

We use your personal information on the following bases:

To comply with legal and regulatory obligations.

For legitimate business purposes. Please see ‘How we use your personal information’ for more detail.

How we use your personal information

Yarn Loft uses your personal contact information for normal business practises, such as postal mailing, correspondence and administration. If you have subscribed to an email list with us, the purposes of that subscription will be clear upon the point of subscribing.

Data such as IP address, device type, geographical location & user behaviour whilst on www.cathyr.sg-host.com is collected by Google Analytics. This data is retained for 26 months before deletion.

How long we keep your personal information

Your personal information will be retained in accordance with our global data retention policy which categorises all of the information held by Yarn Loft and specifies the appropriate retention period for each category of data. Those periods are based on the requirements of applicable data protection laws and the purpose for which the information is collected and used, taking into account legal and regulatory requirements to retain the information for a minimum period, limitation periods for taking legal action, good practice and Yarn Loft business purposes.

Who we share your personal information with

We do not rent, lease or sell any of your personal data to anyone.

We operate within the UK as well as the EU and Globally and any information that you provide to us may be shared with and processed by any entity in the UK that is associated with Yarn Loft and our associated firms.

We may also share your personal information with certain trusted third parties in accordance with contractual arrangements in place with them, including:

Our professional advisers and auditors
Suppliers to whom we outsource certain support services such as website hosting, backup and security, and admin
IT service providers to Yarn Loft, including our Server Hosts, Siteground (see their Privacy Policy), Mad Cat Marketing (our Web Design Agency) & occasionally WordPress Theme & Plugin support staff.

Where necessary, or for the reasons set out in this policy, personal information may also be shared with regulatory authorities, courts, tribunals, government agencies and law enforcement agencies. While it is unlikely, we may be required to disclose your information to comply with legal or regulatory requirements. We will use reasonable endeavours to notify you before we do this, unless we are legally restricted from doing so.

If in the future we re-organise or transfer all or part of our business, we may need to transfer your information to new Yarn Loft entities or to third parties through which the business of Yarn Loft will be carried out.

Yarn Loft may use social media sites such as Instagram, Facebook, LinkedIn, Pinterest and Twitter. If you use these services, you should review their privacy policy for more information on how they deal with your personal information.

We do not sell, rent or otherwise make personal information commercially available to any third party, except with your prior permission.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conducts themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify the authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

How we protect your personal information

We use a variety of technical and organisational measures to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction consistent with applicable data protection laws.

Which countries we transfer your personal information to

In order to provide our services, we may need to transfer your personal information to locations outside the jurisdiction in which you provide it or where you are viewing this website for the purposes set out in this privacy policy. This may entail a transfer of your information from a location within the European Economic Area (the “EEA”) to outside the EEA, or from outside the EEA to a location within the EEA. Please see ‘Who we share your personal information with’ for more detail on how the information may be shared with Yarn Loft offices and third-party service providers.

The level of information protection in countries outside the EEA may be less than that offered within the EEA. Where this is the case, we will implement appropriate measures to ensure that your personal information remains protected and secure in accordance with applicable data protection laws. EU standard contractual clauses are in place between all Yarn Loft entities that share and process personal data. Where our third party service providers process personal data outside the EEA in the course of providing services to us, our written agreement with them will include appropriate measures, usually standard contractual clauses.

Your rights regarding your personal information

The European Union’s General Data Protection Regulation and other applicable data protection laws provide certain rights for data subjects.

You are entitled to request details of the information we hold about you and how we process it. You may also have a right in accordance with applicable data protection law to have it rectified or deleted, to restrict our processing of that information, to stop unauthorised transfers of your personal information to a third party and, in some circumstances, to have personal information relating to you transferred to another organisation. You may also have the right to lodge a complaint in relation to Yarn Loft processing of your personal information with a local supervisory authority.

If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.

Your objection (or withdrawal of any previously given consent) could mean that we are unable to perform the actions necessary to achieve the purposes set out above (see ‘How we use your personal information’) or that you may not be able to make use of the services and products offered by us. Please note that even after you have chosen to withdraw your consent we may be able to continue to process your personal information to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.

Your Right to Know What Data We Hold on you

You have a right to request all the personal data we have on you, you also have the right for this data to be deleted.

If you would like your data updated or deleted, please email us at yarnloft@gmail.com

Data controllers

Dr D Hooi is the Data Controller.

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Yarn Loft Website Privacy Policy
Last updated: 20-07-2021

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Yarn Loft Website Privacy Policy Last updated: 20-07-2021

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Yarn Loft Website Privacy Policy
Last updated: 20-07-2021